Under the annual PC World Reliability and Service Survey, thousands of readers are surveyed to find out which hardware manufacturers have the best -- and worst -- product reliability and customer service and support.
This year, Brother has been voted as one of the most highly trusted brands and has been deemed as ‘rising to the top’ and ‘stiff competition’ for its competitors, by PC World.
The survey found that products made by Brother were typically regarded as reliable and well supported. The survey also found that Brother Printers are gaining popularity among printer users. This is reinforced in Australia by IDC* results that place Brother in the No.1 position for single function laser printers and multifunction centre’s.
Brother is set to continue its rise up the ladder by continuing to provide exceptional quality products, innovative technology to customers and outstanding service and support to customers.
In Australia, Brother leads the market with customer service. It has a local in-house product support team and provides free lifetime product support to ensure Brother is ‘at your side’ in all areas of business.
Source: IDC Australia Monthly Printer and Inkjet MFP Tracker and IDC Australia
Monthly Laser Multifunction Device Tracker, Oct'09 to Nov'10.