Brother International (Australia)
Standard warranty

Standard warranty

 

All Brother products come with a standard warranty.

Below are the Terms and Conditions for the standard warranty of each category.

 

  • Multi–Function Centre, Facsimile, Typewriter, Stamp Creator, Mobile Business Solutions or Printer Products Categories
    • WARRANTY TERMS

       

      Multi–Function Centre (MFC), Facsimile Machine, Typewriter, Stamp Creator, Mobile Business Solutions or Printer Products

      Effective date: 1 January 2012


      This limited warranty is provided to the original end user purchaser ("you") of a Brother brand Multi–Function Centre, Facsimile Machine or Printer, by:-

      Brother International (Aust) Pty Ltd (ABN 17 001 393 835) ("Brother")
      Level 3, Building A,
      11 Talavera Road
      Macquarie Park
      NSW 2113
      Telephone: (02) 8875-6000

      This warranty applies to purchases made on or after the effective date identified above.

      Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

      The warranty applies to claims notified by you during the "Warranty Term" identified in the table below. The Warranty Term starts from the date you purchase the product.  However, despite this, the warranty ceases when the product is rented, sold or otherwise disposed of by you

      The Warranty Type for each warranted product is identified in the table below.
       

      Category

      Warranty Term

      Warranty Type

      Fax Machines

      All models
      12 months Return-to-base

      Inkjet A4 Machines

      All models
      12 months Return-to-base

      Inkjet A3 Machines
      DCP-6x90, MFC-6x90, MFC-5890, MFC-J5910, MFC-J6x10

      24 months Return-to-base

      Inkjet A3 Machines
      MFC-J6x20 

      12 months Return-to-base

      Monochrome Laser Printers

         
      HL-2xxx (examples HL-2270DW) 12 months Return-to-base
      HL-53xx, HL-60xx, HL-8050DN 24 months Return-to-base
      HL-L6xx, HL-L8xxx, HL-L92xx, HL-L23xx, HL-1x10, HL-54xx, HL-61xx 12 months Return-to-base
      HL-7xxx 24 months On site

      Monochrome Inkjet Printer

         
      HL-S7000DN 36 months On site

      Monochrome Laser Multi Function Centres

         
      MFC-7xxx 12 months Return-to-base
      MFC-83xx, MFC-84xx, MFC-88xx 24 months Return-to-base
      DCP-81xx, MFC-85xx, MFC-89xx 12 months Return-to-base
      MFC-L2xxx, MFC-L5xx, MFC-L6xxx series (MFC-2700DW, MFC-L6900DW etc) 12 months Return-to-base

      Colour Laser/LED Printers

         
      HL-3xxx series (HL-3150CDN, HL-3170CDW etc) 12 months Return-to-base
      HL-4xxx series 12 months On site
      HL-Lxxx series (HL-L8250CDN, HL-L8350CDW etc) 12 months Return-to-base

      Colour Laser/LED Multi Function Centres

         
      MFC-9xxx (MFC-91xx, 93xx) 12 months Return-to-base
      MFC-94xx, MFC-98xx, MFC-99xx 12 months On site
      MFC-Lxxx series (MFC-L8850CDW, MFC-L9550CDW etc) 12 months Return-to-base

      Document Scanners

         
      ADS-xxxx, DS-xxx, PDS-xxxx 12 months Return-to-base

      Typewriter All machines

      12 months Return-to-base

      Stamp Creator

         
      SC-2000(USB) 12 months Return-to-base

      Mobile Business Solutions

         
      PJ-xxx, MW-xxx, RJ-xxx 12 months Return-to-base


      HOW TO MAKE A CLAIM UNDER THIS WARRANTY

      To make a claim under this warranty you will need to:

      1. Contact the Brother Product Support Centre to register your claim and provide sufficient details to enable a Brother representative to assess the claim. Contact details are listed above
      2. Submit proof of purchase (e.g. invoice or purchase receipt) with your claim.
      3. Follow the instructions for your Warranty Type (see below)


      RETURN-TO-BASE WARRANTY

      Where the Warranty Type is Return-to-base, you will be responsible for transporting the warranted products for service (including packaging, transportation and insurance costs) to and from a Brother authorised repairer. Brother will advise you of authorised repairer address details.

      You will need to include your proof of purchase with the warranted product. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty.

      ON SITE WARRANTY

      Where the Warranty Type is On site, Brother will endeavour to provide a next business day response once a claim has been logged with Brother's Product Support Centre and all relevant details are supplied. You should have your proof of purchase available for the on site technician to inspect. Next business day on site warranty service is available within a 50km radius of the GPO in Melbourne, Sydney, Adelaide, Perth, Brisbane and/or Canberra or within a 30km radius of a Brother nominated authorised on site warranty centre.

      You will not be charged for travel costs to provide on site service within an area where the on site warranty service is available. Contact Brother to find out if you are within an area where the on site warranty service is available.

      If you are outside a service area and we agree to provide on site service, you will be responsible for travel charges for the service. Alternatively, you may elect to apply the Return-to-base terms.

      WARRANTY EXCLUSIONS AND LIMITATIONS

      This section applies to the extent permitted by law.

      This warranty only covers genuine Brother products imported into Australia by Brother.

      This warranty does not include maintenance kits (periodic or otherwise), accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products.

      Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

      REPAIRS

      Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

      If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

      REIMBURSEMENTS

      Brother, or its authorised repairers or authorised on site warranty centre, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for on site service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.

      YOUR RIGHTS AS A CONSUMER

      This section applies if you acquire the warranted products as a consumer.

      The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

      Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

      For details about the Australian Consumer Law please see the following links: www.accc.gov.au or www.consumerlaw.gov.au.
  • QL Label Printers Category
    • WARRANTY TERMS

      QL Label Printer Products

      Effective date: 1 January 2012

      This limited warranty is provided to the original end user purchaser ("you") of a Brother brand QL and TD Label Printer, by:-

      Brother International (Aust) Pty Ltd (ABN 17 001 393 835) ("Brother")
      Level 3, Building A,
      11 Talavera Road
      Macquarie Park
      NSW 2113
      Telephone: (02) 8875-6000

      This warranty applies to purchases made on or after the effective date identified above.

      Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

      The warranty applies to claims notified by you during the period of thirty six (36) months from the date you purchased the product ("Warranty Term"). These products will be handled as follows:-

      1. Where the claim is notified by you within twelve (12) months from your date of purchase of the product - You must return the product to the place of purchase for a replacement.
      2. Where the claim is notified by you after twelve months (12), but within thirty six (36) months from your date of purchase of the product - You must send the product to the Brother Technical Service Centre where it will be either repaired or replaced. The machine replacement may be new or refurbished depending on availability.

      Despite the above, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

      HOW TO MAKE A CLAIM UNDER THIS WARRANTY

      To make a claim under this warranty you will need to:

      1. Contact the Brother Product Support Centre to register your claim and provide sufficient details to enable a Brother representative to assess the claim. Contact details are listed above.
      2. Submit proof of purchase (e.g. invoice or purchase receipt) with your claim.
      3. Follow the instructions for your warranty process (see below).

      You will be responsible for transporting the warranted products for service (including packaging, transportation and insurance costs) to and from the place of purchase or the Brother Technical Service Centre. Brother will advise you of the Brother Technical Service Centre address details.

      You will need to include your proof of purchase with the warranted product. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty.

      WARRANTY EXCLUSIONS AND LIMITATIONS

      This section applies to the extent permitted by law.

      This warranty only covers genuine Brother products imported into Australia by Brother.

      This warranty does not include maintenance kits (periodic or otherwise), accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products.

      Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

      REPAIRS

      Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

      If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

      REIMBURSEMENTS

      Brother, or its authorised repairers or authorised on site warranty centre, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include the costs of packaging, insurance, transportation and parts and labour.

      YOUR RIGHTS AS A CONSUMER

      This section applies if you acquire the warranted products as a consumer.

      The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

      Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

      For details about the Australian Consumer Law please see the following links: www.accc.gov.au or www.consumerlaw.gov.au.
  • P-touch Labellers Category
    • WARRANTY TERMS

      P-touch Electronic Labeller Products

      Effective date: 1 January 2012

      This limited warranty is provided to the original end user purchaser ("you") of a Brother brand QL Label Printer, by:-

      Brother International (Aust) Pty Ltd (ABN 17 001 393 835) ("Brother")
      Level 3, Building A,
      11 Talavera Road
      Macquarie Park
      NSW 2113
      Telephone: (02) 8875-6000

      This warranty applies to purchases made on or after the effective date identified above.

      Subject to these terms and you complying with the claims procedure, the product will, at Brother's discretion, be repaired or replaced with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. The machined replacement may be new or refurbished depending on availability. All replaced parts or products become the property of Brother.

      The warranty applies to claims notified by you during the period of thirty six (36) months from the date you purchased the product ("Warranty Term").

      However, despite this, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

      HOW TO MAKE A CLAIM UNDER THIS WARRANTY

      To make a claim under this warranty you will need to:

      1. Contact the Brother Product Support Centre to register your claim and provide sufficient details to enable a Brother representative to assess the claim. Contact details are listed above.
      2. Submit proof of purchase (e.g. invoice or purchase receipt) with your claim.
      3. Follow the instructions for your warranty process (see below).

      WARRANTY PROCESS

      You will be responsible for transporting the warranted products for service (including packaging, transportation and insurance costs) to and from the Brother Technical Service Centre. Brother will advise you of the Brother Technical Service Centre address details.

      You will need to include your proof of purchase with the warranted product. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty.

      WARRANTY EXCLUSIONS AND LIMITATIONS

      This section applies to the extent permitted by law.

      This warranty only covers genuine Brother products imported into Australia by Brother.

      This warranty does not include accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer or the Brother Technical Service Centre, or with the use of supplies, consumable items, or add on products that are non genuine Brother products.

      Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

      REPAIRS

      Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

      If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

      REIMBURSEMENTS

      Brother, or its authorised repairers, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include the costs of packaging, insurance, transportation and parts and labour.

      YOUR RIGHTS AS A CONSUMER

      This section applies if you acquire the warranted products as a consumer.

      The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

      Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

      For details about the Australian Consumer Law please see the following links: www.accc.gov.au or www.consumerlaw.gov.au.
  • Home Sewing Machines Category
    • WARRANTY TERMS

      Sewing Machine Products


      This limited warranty is provided to the original end user purchaser ("you") of a Brother brand Sewing Machine, by:-

      Brother International (Aust) Pty Ltd (ABN 17 001 393 835) ("Brother")
      Level 3, Building A,
      11 Talavera Road
      Macquarie Park
      NSW 2113
      Telephone: (02) 8875-6000

      Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

      The warranty applies to claims notified by you during the "Warranty Term" identified in the table below. The Warranty Term starts from the date you purchase the product. However, despite this, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

      Effective date: 1 January 2012 to 31 May 2014

      This warranty applies to purchases made from the 1 January 2012 to 31 May 2014.
      The Warranty Type and Special Warranty Conditions for each warranted product are identified in the table below.

      Warranty Terms

      Model

      Warranty Term

      Warranty Type

      Special Warranty Conditions

      BM, BC, DS, GS, JS, LS, NS, NX, PQ, XL, XT series, Overlockers and Coverstich machines 12 months Return-to-base These products are not intended for the use of a profession, business, trade or occupation.
      Innovis series (NV, PE, QC, VE, VM, VQ) 12 months for mechanical only, 5 years on electronic components for non school environment.
      Please note, warranty term for electronic components is 12 months only if the product is in a school environment.
      Return-to-base These products are not intended for the use of a profession, business, trade or occupation.
      PR series 12 months On site.* You must co-ordinate an on-site service call with the place of original purchase.



      Effective date: 1 June 2014 to Today

      This warranty applies to purchases made on or after 1 June 2014.
      The Warranty Type and Special Warranty Conditions for each warranted product are identified in the table below.

      Warranty Terms

      Model

      Warranty Term

      Warranty Type

      Special Warranty Conditions

      BM, BC, DS, GS, JS, LS, NS, NX, PQ, SL, XL, XT series, Overlockers and Coverstich machines 3 years
      This warranty reverts to 1 year if the machine is used in a school environment.
      Return-to-base These products are not intended for the use of a profession, business, trade or occupation.
      Innovis series (NV, NQ, PE, QC, VE, VM, VQ, XV) 5 years on electrical and electronic parts (excludes Foot Control) and 3 year on mechanical parts. This warranty reverts to 1 year if the machine is used in a school environment Return-to-base These products are not intended for the use of a profession, business, trade or occupation.
      PR series & PRS100 1 year On site.* You must co-ordinate an on-site service call with the place of original purchase.



      * On site service is only available in certain areas. If you are located outside a service area and we or our representative agree to provide service, you may be charged travel costs for on site service. See below for details.

      HOW TO MAKE A CLAIM UNDER THIS WARRANTY

      To make a claim under this warranty you will need to:

      1. Contact the Brother Product Support Centre to register your claim and provide sufficient details to enable a Brother representative to assess the claim. Contact details are listed above.
      2. Submit proof of purchase (e.g. invoice or purchase receipt) with your claim.
      3. Follow the instructions for your Warranty Type (see below).

      RETURN-TO-BASE WARRANTY

      Where the Warranty Type is Return-to-base, you will be responsible for transporting the warranted products for service (including packaging, transportation and insurance costs) to and from a Brother authorised repairer.  Brother will advise you of authorised repairer address details. 

      You will need to include your proof of purchase with the warranted product.  Damage caused during transportation by failing to package the product correctly will not be covered by this warranty.

      ON SITE WARRANTY

      Where the Warranty Type is On site, you must contact your original place of purchase to coordinate the on-site service.  Contact your place of purchase to find out if you are within an area where the on site warranty service is available..    

      Where on site service takes place, you should have your proof of purchase available for the on site technician to inspect.

      You will not be charged for travel costs to provide on site service within an area where the on site warranty service is available.  If you are outside a service area and we or our representative agree to provide on site service, you will be responsible for travel charges for the service. 

      WARRANTY EXCLUSIONS AND LIMITATIONS

      This section applies to the extent permitted by law.

      This warranty only covers genuine Brother products imported into Australia by Brother.

      This warranty does not include needles, belts, springs, lamp bulbs, bobbins, knives, etc which normally require replacement from time to time and maintenance kits (periodic or otherwise), accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products.

      Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

      REPAIRS

      Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired.  Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

      If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

      REIMBURSEMENTS

      Brother, or its authorised repairers, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for on site service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.

      RECOMMENDED SERVICING

      It is recommended that the Sewing Machine product be serviced a minimum of once every 12 months, depending on usage, during and outside of the Warranty Term, to maintain optimum performance. Brother will not be liable for this cost of servicing the product.

      YOUR RIGHTS AS A CONSUMER

      This section applies if you acquire the warranted products as a consumer.

      The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

      Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

      For details about the Australian Consumer Law please see the following links:

      www.accc.gov.au or www.consumerlaw.gov.au.
  • ScanNCut Machines Category
    • WARRANTY TERMS

      ScanNCut Machine Products


      This limited warranty is provided to the original end user purchaser ("you") of a Brother brand ScanNCut Machine, by:-

      Brother International (Aust) Pty Ltd (ABN 17 001 393 835) ("Brother")
      Level 3, Building A,
      11 Talavera Road
      Macquarie Park
      NSW 2113
      Telephone: (02) 8875-6000

      This warranty applies to purchases made on or after the effective date identified above.

      Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

      The warranty applies to claims notified by you during the "Warranty Term" identified in the table below. The Warranty Term starts from the date you purchase the product. However, despite this, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

      The Warranty Type and Special Warranty Conditions for each warranted product are identified in the table below.

      Model

      Warranty Term

      Warranty Type

      Special Warranty Conditions

      ScanNCut
      CM series

      1 year Return-to-base These products are not intended for the use of a profession, business, trade or occupation.


      HOW TO MAKE A CLAIM UNDER THIS WARRANTY

      To make a claim under this warranty you will need to:

      1. Contact the Brother Product Support Centre to register your claim and provide sufficient details to enable a Brother representative to assess the claim. Contact details are listed above.
      2. Submit proof of purchase (e.g. invoice or purchase receipt) with your claim.
      3. Follow the instructions for your Warranty Type (see below).

      RETURN-TO-BASE WARRANTY

      Where the Warranty Type is Return-to-base, you will be responsible for transporting the warranted products for service (including packaging, transportation and insurance costs) to and from a Brother authorised repairer.  Brother will advise you of authorised repairer address details. 

      You will need to include your proof of purchase with the warranted product.  Damage caused during transportation by failing to package the product correctly will not be covered by this warranty.

      WARRANTY EXCLUSIONS AND LIMITATIONS

      This section applies to the extent permitted by law.

      This warranty only covers genuine Brother products imported into Australia by Brother.

      This warranty does not include mats, blades, blade holders, pens, pen holders, sheets and other ScanNCut accessories which normally require replacement from time to time and maintenance kits (periodic or otherwise), consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products.

      Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

      REPAIRS

      Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired.  Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

      If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

      REIMBURSEMENTS

      Brother, or its authorised repairers, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for on site service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.

      RECOMMENDED SERVICING

      It is recommended that the ScanNCut product be serviced a minimum of once every 12 months, depending on usage, during and outside of the Warranty Term, to maintain optimum performance. Brother will not be liable for this cost of servicing the product.

      YOUR RIGHTS AS A CONSUMER

      This section applies if you acquire the warranted products as a consumer.

      The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

      Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

      For details about the Australian Consumer Law please see the following links:

      www.accc.gov.au or www.consumerlaw.gov.au.
  • Garment Printer Category
    • WARRANTY TERMS

      Garment Printer Products

      Effective date: 1 January 2012


      This limited warranty is provided to the original end user purchaser ("you") of a Brother brand Sewing Machine, by:-

      Brother International (Aust) Pty Ltd (ABN 17 001 393 835) ("Brother")
      Level 3, Building A,
      11 Talavera Road
      Macquarie Park
      NSW 2113
      Telephone: (02) 8875-6000

      This warranty applies to purchases made on or after the effective date identified above.

      Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother. Warranty service is only available in certain areas. See below for details.

      The warranty applies to claims notified by you during the period of twelve (12) months (or three (3) months for Print-heads), from the date you purchased the product ("Warranty Term"). However, despite this, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

      HOW TO MAKE A CLAIM UNDER THIS WARRANTY

      To make a claim under this warranty you will need to:

      1. Contact the original place of purchase to register your claim and provide sufficient details to have the claim assessed.
      2. Submit proof of purchase (e.g. invoice or purchase receipt) with your claim.
      3. Follow the instructions for your Warranty Process (see below).

      Should a product fail within the applicable Warranty Term, you must contact the original place of purchase for service .You will not be charged for travel costs to provide on site service within an area where the on site warranty service is available. Contact your place of purchase to find out if you are within a service area.

      If you are outside an on site service area and we or our representative agree to provide on site service, you will be responsible for travel charges for the service.

      Where on site service takes place, you should have your proof of purchase available for the on site technician to inspect.

      WARRANTY EXCLUSIONS AND LIMITATIONS

      This section applies to the extent permitted by law.

      This warranty only covers genuine Brother products imported into Australia by Brother.

      This warranty does not include periodic or regular maintenance, installation, training, network or software related issues, accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products.

      Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

      REPAIRS

      Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

      If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

      REIMBURSEMENTS

      Brother, or its authorised repairers, may seek reimbursement from you of any reasonable costs incurred by them if the product is found to be in good working order, the problem is not a consequence of defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include the costs of travel, packaging, insurance, transportation and parts and labour.

      YOUR RIGHTS AS A CONSUMER

      This section applies if you acquire the warranted products as a consumer.

      The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

      Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

      For details about the Australian Consumer Law please see the following links: www.accc.gov.au or www.consumerlaw.gov.au.