Brother International (Australia)
Customer Approach

Customer Approach

Towards Increased Customer Satisfaction
"Customer-first" Philosophy

In the Brother Group Global Charter, we uphold a "customer-first" policy. Meeting our customers' needs is of top priority at Brother. We strive to provide the highest level of customer support services to our customers. Our service agents are trained regularly to ensure they have comprehensive knowledge of the various Brother products and understand the changing needs of our customers.

We have also tailored our warranty support to meet our customers' varying needs as they change over time. Because we understand that new demands and needs constantly arise with today's fast-paced environment, we ensure that Brother's products are always at the forefront of technology. With the combined resources of our remote support expertise and our onsite support, you can be assured that we are always at your side, now and into the future.

Award-winning Customer Service

We pride ourselves in delivering high-quality customer service that is of global standard. In 2009, we were listed as the Number 2 brand Worldwide for Service and Reliability which recognises business excellence and superior customer service. In Australia we demonstrate this with a strong network of Authorised Warranty Centers and In-house Service & Support Centre.

In November 2005, Brother International Singapore, our Regional Headquarters, was bestowed the prestigious Consumers Association of Singapore (CASE) CaseTrust Gold Award. This prestigious award is given to only a small number of companies that meet the high standards of assessment drawn up by the CASE and its strategic partners. Brother is the only company within the IT sector to be awarded the Gold CaseTrust accreditation.

At Brother, we believe in being at our customers' sides, every step of the way.